Refund Policy

Last Updated: 08/08/2025

Our goal is your complete satisfaction with our cleaning services.

1. Refund Eligibility

• Refunds are generally not offered for completed services. Instead, we will arrange a free re-clean within 24 hours if the issue is reported promptly and within the service scope.
• Refunds may be issued at our discretion in exceptional circumstances.

2. How to Request a Refund or Re-Clean

• Contact us at [Insert Email/Phone] within 24 hours of your appointment.
• Provide details of the issue and, if possible, photos for review.

3. Exclusions
Refunds or re-cleans do not apply to:

• Pre-existing stains or damage that cannot be removed through normal cleaning methods
• Areas or items not included in the agreed service scope
• Situations caused by unsafe or unsanitary conditions beyond our control